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Should you use AI for redundancy support?

The short answer is yes.

but...

My Background

I have worked in tech for the last 20 years. I've had some experience directly with AI training as well as the recent explosion in AI applications that we all have used day-to-day. Whether it's ChatGPT, Claude or some other application you use - you have to agree that AI is intangibly integrated into a lot our lives today.

AI Tools

In my redundancy, I used various AI tools to research problems and strategies. I used it to learn about things that I didn't know. As I had not expected to go through this process I knew very little. I used it to plan for meetings and other correspondence.

Chat Promopt: I have my final decision meeting for redundancy tomorrow. What advice would you give to attending that meeting?

However, no matter how "good" the advice I got back from AI tools I never used it verbatim.

The reason for this is complicated. I sort of knew how AI LLM's (Large Language Model) are generated, though profess that I'm no expert. I won't attempt to even try and explain it but rather point you to a great book on the subject by Lieven Scheire whose comedy/education show I attended earlier this year. For those who want a down-to-earth explanation without the technical jargon it's a fantastic read. Here's the link to the AI Book

Positive Bias

If you type in a prompt to AI such as "I have an idea for a floating pink unicorn truck, can you help me build it?", you are most likely to recieve a response that expresses wonder and excitement at your legendary idea - whether it's actually good or not.

That is because AI is trained to be positive. Companies have experimented with changes to algorithms to be less positive but hyper truthful or argumentative AI's - believe it or not - are not as popular with the general public.

AI Can be Wrong

AI's have to give an answer. If they don't know the answer they sometimes, with confidence, give you the wrong answer. The certainty with which they reply in such circumstances can give you false confidence which can be problematic if you rely on that information in an important meeting.

There have been a few high profile news stories where lawyers...yes, lawyers, have got themselves into hot water by using hallucinated cases and opinions (see Solicitors admonished by Judge for AI hallucinations)

Most AI's that I've used will caveat their replies that touch on legal matters and other professional areas but even so, any confidence that AI gives you in your particular work situation should be tempered with caution.

AI Isn't Intelligent

Controversial, right?

It might seem that you are having a sentient conversation with AI but there isn't actually any intelligence in the answers it provides. It's smart - sure, but AI is trained on a lot of data (the entire internet for example) which after a complex process of algorthmic magic ends up in what we see today. It's answers are based on what it has been trained on, it can't create anything new.

So a general enquiry on employment law in the UK might return something looking like an accurate response, because it's been trained on a lot of past legal text. However, if it hasn't been trained on the very latest updates in law - then that response might be out of date.

Using AI for Your Research

AI is a great tool to use for knowledge gathering. It's a great source of ideas, so if you are struggling for questions to ask at a consultation meeting, this might be a good starting point.

However, supplement the knowledge you get with research from other sources. Read up on ACAS guidelines. Buy a book on employment law if you can afford it and have the will to read it.

Take advice from AI with a pinch of salt. If it suggests that "you have a great case" then verify that before acting on it.